Return & refund policy

1. No returns or exchanges

Due to the potential for product degradation, temperature sensitivity, and contamination risks, we cannot accept returns or exchanges on any research products, research chemicals, or related laboratory materials (including reconstitution / bacteriostatic water if offered).

Once a package leaves our facility, we lose control over the chain of custody and storage conditions. Therefore, we cannot restock or resell returned items. This policy helps ensure that every purchaser receives brand-new, unadulterated research materials that have been stored under our control until shipment.

All sales are final after shipping. Please review your order carefully before submitting payment or requesting an invoice.

2. Shipping

Standard shipping is a flat $18 for 2–3 Day service within our supported shipping areas, unless a promotion or free-shipping threshold applies.

Free shipping applies when the merchandise total (after any volume discounts) is over $250.

We aim to ship all orders within 72 hours of confirmed payment. Transit time with the carrier is in addition to processing time and may vary by destination and carrier conditions.

3. Order cancellation policy

Orders may be canceled only before they have shipped.

Once an order is processed and handed to the carrier, it cannot be canceled or refunded under this policy, except where required by applicable law or at our sole discretion for a documented fulfillment error on our part.

To request cancellation, contact customer service immediately and include your cart / invoice reference (for example, a BW-… reference). We cannot guarantee cancellation if the order is already in transit or has been transferred to the carrier.

4. Lost or stolen packages

We are not responsible for:

• Packages marked as delivered by the carrier
• Incorrect or incomplete addresses provided by the customer
• Stolen packages after delivery confirmation

If the carrier confirms delivery, we cannot issue refunds. We recommend contacting your local carrier office for further assistance.

5. Research-use disclaimer

All products sold through this website are strictly intended for laboratory research only.

Our products are:

• Not for human consumption
• Not for medical, therapeutic, or veterinary use
• Not FDA-approved
• Research grade materials only

We reserve the right to deny refunds or returns if misuse is suspected, or if communications suggest intended use outside Research Use Only (RUO) terms.

6. Chargebacks and fraud

We take fraud and attempted theft of services seriously.

Any customer who initiates a chargeback, payment dispute, or similar claim without first contacting us to resolve a legitimate issue may be permanently banned from this website and related sales channels.

Suspicious orders may be canceled at our discretion. Where payment has not yet been settled, no goods will ship. Where required and appropriate, refunds for canceled suspicious orders may be issued at our discretion.

7. Research Use Only (RUO)

All products sold by 220 BioWorX are strictly for laboratory research purposes only. They are not intended for human consumption, veterinary use, or cosmetic application.

Any communication or inquiry suggesting that products will be used for human consumption or other non-research purposes may result in immediate cancellation of the order and a ban from future purchases. No refunds will be issued for orders canceled due to violations of Research Use Only terms or related site policies, except where required by applicable law.

8. Limited exceptions (our fulfillment errors)

If we ship an incorrect item, incorrect quantity, or a package that arrives damaged due to a documented carrier issue reported promptly with photos and tracking details, contact us as soon as possible. Remedies, if any, are at our sole discretion and may include replacement of research materials of equal value or a partial/full refund—only when we confirm an error attributable to us.

Buyer’s remorse, change of research plans, inability to use materials, or dissatisfaction with research results are not grounds for return, exchange, or refund after shipping.

9. How to request a cancellation or review

To request a pre-shipment cancellation or to report a possible fulfillment error, contact:

Email: Customerservice@220bioworx.com

Include:

• Full name
• Cart / invoice reference number
• Order details (SKU, quantity)
• Photos (if applicable, e.g. shipping damage)
• Clear explanation of the issue

Our team will review complete requests within approximately 1–2 business days.

10. Policy updates

We may update this Return & Refund Policy at any time to reflect changes to our processes, product offerings, or compliance requirements. Updates become effective immediately upon posting to this website. Continued use of the site or placement of orders after posting constitutes acceptance of the updated policy.